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Client / Teacher Agreement

  • The contract is between the client and the individual Instructor as named on the booking. Haxby Pilates Studio is acting as agent. 

  • Payment for timetabled classes will be made via the online booking system. Payment for private classes will be made directly to the Instructor.  

  • All prices are shown on the Haxby Pilates Studio website

  • The client will wear appropriate clothing and footwear. The Instructor has the right to exclude anyone wearing inappropriate clothing


Cancellation Policy

  • 24 hours’ notice of cancellation is required for all sessions

  • Notice of less than 24 hours will incur full payment of the booking fee

  • This applies to class transfers in the same way as for cancellations

  • Non attendance will incur full payment for the class

  • If a class is cancelled by the Instructor for any reason, we will make every effort to contact you via email, text or phone to let you know.  All clients will have their booking pass/payment credited/refunded

  • All monies paid are non-refundable


Lateness Policy

  • If the client is late for a session the session will not be extended and will end at the appointed time

  • If the Instructor is late, additional time will be added to the session or to subsequent sessions

  • For your own safety, to prevent injury as well as consideration for others in the class, if you are more than 5 minutes late for a class, the Instructor has the right to exclude you from the class. If you turn up late for a class and are not admitted, the cancellation policy will be applied as if non attendance


Health Issues, Injuries & Pregnancy

  • All clients must complete a health questionnaire before attending a session

  • All client information will be kept strictly private and confidential

  • If you find that you are pregnant, please let us know as soon as possible as some of our classes will not be suitable for you. If you choose not to tell the Instructor about your pregnancy the Instructor will accept no responsibility for any injuries or issues that may occur as a result of doing a class.

  • The Instructor, as well as Haxby Pilates Studio, will accept no responsibility for any injuries or issues that may occur as a result of doing a class or private session

  • The Instructor and Haxby Pilates Studio accept no responsibility for any client who does not follow the instructed class or has not disclosed medical conditions or recent injuries to the teacher. Please be aware that it is your responsibility to inform the instructor if you feel unwell or any discomfort


Personal Belongings 

  • All personal belongings brought onto the premises are at the client’s own risk. The Instructor and Haxby Pilates Studio do not accept any liability for loss or damages to such items

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